Questions, answered.

Go to the Deposit screen, choose the asset and network you want to fund, and send crypto to the address shown. Once the network confirms your transaction, the balance is credited to your wallet automatically.

Withdrawal requests are reviewed and broadcast to the blockchain shortly after you confirm them. On-chain settlement depends on network congestion, but most withdrawals complete within a few minutes.

Identity verification protects you and the platform from fraud and helps us meet anti-money-laundering rules. Some features, such as virtual cards and higher limits, are unlocked only after your verification is approved.

Once your account is fully verified, you can issue a virtual card that draws from your balance. Use it for online payments anywhere the card network is accepted, and freeze or replace it instantly from the Cards screen.

Peer-to-peer transfers between PoisaPay users are free. Deposits, withdrawals, and exchanges may carry a small network or spread fee, which is always shown transparently before you confirm the transaction.